Customer satisfaction and loyalty are deeply tied to the quality of their interaction with sales. When reps are overwhelmed due to an undersized team, they may delay responses, fail to follow up, or provide subpar service. This leads to a fragmented customer experience, eroding trust and making it harder to close deals or maintain long-term relationships. A properly sized sales team can dedicate the necessary time to build rapport, understand customer needs, and tailor solutions. It also supports smoother transitions between sales and post-sale functions. On the other hand, an oversized team may result in inconsistent messaging or multiple reps reaching out to the same account, creating confusion. The right balance in sales staffing ensures a consistent, attentive, and high-quality experience that enhances both acquisition and retention.
Olivia Turner serves as the Head of Corporate Communications at Arclen Global Partners, a multinational firm specializing in investment management and strategic advisory services. With more than 15 years of experience in corporate communications, public relations, and stakeholder engagement, Olivia has cultivated expertise in shaping brand narratives that inspire trust and drive lasting impact.
Before joining Arclen Global Partners, Olivia held senior communication roles in the finance and technology sectors, where she led high-profile campaigns, managed crisis responses, and strengthened corporate reputation through transparent messaging and strategic media relations. Her communication philosophy centers on authenticity, consistency, and clarity, helping organizations connect more meaningfully with clients, partners, and employees alike.
At Arclen, Olivia oversees global communication strategy, brand positioning, and executive visibility. She holds a Master’s degree in Corporate Communication from New York University and continues to mentor young professionals pursuing careers in brand and media relations.
